Legal & Compliance
Key Points at a Glance
These Terms of Service (“Terms”) govern your use of the website located at blueridgedigitalpartners.com and any SEO, web design, or digital marketing services provided by Blue Ridge Digital Partners LLC (“Company,” “we,” “us,” or “our”), a limited liability company operating in the Commonwealth of Virginia.
These Terms apply to all visitors to our website as well as all clients who engage us for services, whether through a signed proposal, statement of work, purchase order, email confirmation, or verbal agreement. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are entering into these Terms on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
These Terms of Service are provided for informational purposes and do not constitute legal advice. We recommend consulting a licensed attorney to ensure these terms are appropriate for your specific situation.
For the purposes of these Terms, the following definitions apply:
By accessing our website, submitting a contact form, signing a proposal or service agreement, or making any payment to the Company, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or engage our services.
These Terms constitute the entire agreement between you and the Company with respect to your use of our website and services, and supersede any prior agreements, representations, or understandings, whether written or oral.
Submitting a contact or intake form does not create a binding service agreement. A formal engagement begins only upon the Company’s written acceptance of a signed proposal or service agreement and receipt of any required deposit or advance payment.
The specific services to be performed, along with deliverables, timelines, and fees, will be outlined in a separate proposal or statement of work provided to the Client prior to engagement. The following general service categories are offered by the Company:
Any services not explicitly described in a signed proposal are considered out of scope and will be subject to a separate agreement or change order. We reserve the right to decline any project or request at our sole discretion.
Any changes to the agreed scope of work must be requested in writing and approved by the Company. Scope changes may result in additional fees and revised timelines. Work will not begin on out-of-scope items until a written change order is agreed upon by both parties.
The success of our engagement depends on timely collaboration. By engaging our services, the Client agrees to:
If the Client or a third party makes unauthorized changes to optimized website elements during an active engagement, the Company reserves the right to charge for reconstruction at its standard hourly rate. The Company’s obligation to meet agreed deliverables is suspended during any period of Client non-cooperation.
Web design and other project-based engagements typically require a deposit (as specified in the proposal) prior to commencement of work, with the remaining balance due upon project completion and prior to final delivery or site launch. Payment schedules will be detailed in the signed proposal.
Ongoing SEO and digital marketing retainers are billed monthly, in advance, on the first day of each service month. Services for a given month will not commence until payment for that month has been received.
We accept payment via credit card, ACH bank transfer, check, and other methods as specified on each invoice. All fees are in U.S. dollars. Payment processing fees (if any) are the responsibility of the Client.
Due to the labor-intensive nature of our services, all fees paid are generally non-refundable once work has commenced. In the event of early termination by the Company for reasons not caused by the Client, a prorated refund of any prepaid fees for unperformed work will be issued within 30 days.
The Company reserves the right to adjust service pricing with 30 days’ written notice to the Client. Continued engagement after the notice period constitutes acceptance of the revised pricing.
Upon receipt of full payment for a web design project, the Client is granted full ownership of the commissioned website and its custom design elements. The Client may use the commissioned website to promote their business regardless of whether they continue additional services with the Company. The Client may not resell, sublicense, or transfer the design to any third party.
The Company retains full ownership of all Proprietary Methods, including but not limited to: audit templates, SEO frameworks, reporting systems, workflow processes, custom code libraries, and any tools or methodologies developed by the Company independent of any client engagement. Use of these methods on a Client’s project does not transfer ownership to the Client.
Websites may incorporate licensed third-party assets such as stock photography, icon sets, fonts, or plugins. Licenses for such assets are the responsibility of the Client to maintain after project handoff unless otherwise agreed in writing.
Unless the Client requests otherwise in writing prior to project completion, the Company reserves the right to display completed work in its portfolio, case studies, and marketing materials.
All content on blueridgedigitalpartners.com — including text, graphics, logos, images, and code — is the property of Blue Ridge Digital Partners LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
The Company does not guarantee specific search engine rankings, traffic levels, lead volumes, conversion rates, or any other performance metric. Search engine algorithms are controlled entirely by third parties (Google, Bing, etc.) and are subject to change at any time without notice. Results will vary based on industry, competition, website history, and other factors outside the Company’s control.
The Company agrees to perform all Services with reasonable skill, care, and in accordance with current industry best practices. Honest, ethical, and white-hat methods will be employed at all times.
Any projections, estimates, or expected outcomes provided by the Company in proposals or conversations are illustrative only and do not constitute a guarantee or warranty of results. Past performance on other client accounts does not guarantee similar results for the Client.
Both parties acknowledge that in the course of the engagement, each may receive or have access to confidential information belonging to the other. “Confidential Information” includes, but is not limited to: business strategies, customer data, revenue figures, trade secrets, SEO strategies, audit reports, and any information marked or reasonably understood to be confidential.
To the fullest extent permitted by applicable law, the Company’s total liability to the Client for any claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by the Client to the Company in the three (3) months immediately preceding the event giving rise to the claim.
In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if the Company has been advised of the possibility of such damages.
Services are provided “as is” and “as available.” The Company makes no warranties, express or implied, regarding the accuracy, reliability, or fitness for a particular purpose of any Services or Deliverables, except as expressly stated in a signed agreement.
The Client agrees to defend, indemnify, and hold harmless Blue Ridge Digital Partners LLC, its members, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from:
Either party may terminate an ongoing retainer or service agreement by providing 30 days’ written notice to the other party. Written notice may be delivered by email to the primary contact on file.
Either party may terminate immediately upon written notice if the other party:
The Company may also terminate or suspend services immediately and without notice for non-payment of fees past 30 days.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Charlottesville, Virginia, and the parties hereby consent to personal jurisdiction in those courts.
Before initiating any legal proceeding, the parties agree to attempt to resolve any dispute through good-faith negotiation between senior representatives of each party. If the dispute is not resolved within 30 days of written notice of the dispute, either party may pursue their available legal remedies.
Neither party shall be liable for delays or failure to perform obligations (except for payment obligations) caused by events beyond their reasonable control, including but not limited to acts of God, government actions, natural disasters, internet outages, search engine algorithm changes, or other unforeseeable events. The affected party shall provide prompt written notice and use reasonable efforts to resume performance.
By accessing blueridgedigitalpartners.com, you agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:
The Company reserves the right to block access to the website from any user or IP address that violates these terms, without prior notice.
Our website may contain links to third-party websites. These links are provided for convenience only. The Company has no control over the content of linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
The Company reserves the right to update or modify these Terms at any time. When material changes are made, we will update the “Last Updated” date at the top of this page. For active clients, we will provide written notice of material changes at least 30 days before they take effect.
For website visitors, continued use of our website after any changes constitutes acceptance of the updated Terms. For existing client agreements, changes to these Terms will not retroactively alter the terms of a signed and active proposal or service agreement without the Client’s written consent.
Prior versions of these Terms may be obtained by contacting us at support@blueridgedigitalpartners.com.
Questions about these Terms? Want to discuss a service agreement? Reach out — we’re here to make things clear and straightforward.